Question 1

How does ZFour provide customer support?

Accepted Answer

ZFour offers services from 9AM - 7PM (Mon - Sat) customer support via multiple channels including email, phone, live chat, and a dedicated support portal, ensuring quick and efficient issue resolution. If you're facing any issues then reach us out

Question 2

Can I get personalized support for my business needs?

Accepted Answer

Yes, ZFour offers personalized support through dedicated account managers, ensuring that your unique business needs are met.

Question 3

How can I contact ZFour’s customer support team?

Accepted Answer

You can reach ZFour’s customer support via our support portal, by emailing support@zfour.in, or by calling our support hotline which is +91 99107 94330.

Question 4

Does ZFour provide technical assistance for setup and integration?

Accepted Answer

Yes, ZFour provides technical support for system setup, integrations with other tools, and troubleshooting, ensuring smooth deployment and integration. To connect with us directly:

Question 5

How long does it take for ZFour support to resolve an issue?

Accepted Answer

ZFour HRMS strives for quick resolution, with most issues addressed within 24-48 hours, depending on the complexity of the query.

Question 6

Does ZFour offer an online help center or knowledge base?

Accepted Answer

Yes, ZFour has an extensive knowledge base, including guides, FAQs, tutorials, and troubleshooting tips available at any time. Ask Zenix AI from our website to know anything about Zfour HRMS.

For more information you can follow the drive links:

Question 7

Is there an option for on-site support from ZFour?

Accepted Answer

Yes, ZFour offers on-site support as needed, especially for complex installations or training sessions.

Question 8

Can ZFour be customized to fit the unique needs of my business?

Accepted Answer

Absolutely! ZFour is highly customizable, and we can tailor it to suit your organization’s workflows, branding, and specific HR needs.

Question 9

How does ZFour handle business-specific customizations?

Accepted Answer

ZFour works closely with clients to understand their unique requirements and offers custom development or configuration to align the system with their business processes.

Question 10

Can ZFour integrate with third-party applications?

Accepted Answer

Yes, ZFour supports integration — as long as the required API is available for the specific software.
With the proper APIs in place, ZFour can seamlessly integrate with a wide range of third-party applications, including payroll systems, accounting tools, and CRM platforms.

Question 11

What if my organization needs new features in ZFour?

Accepted Answer

ZFour welcomes suggestions for new features and enhancements. If your business needs something unique, our development team can work on custom features as part of future updates or custom contracts.

Question 12

Can we customize the ZFour user interface?

Accepted Answer

Yes, the ZFour interface is customizable, and we can adjust layouts, themes, and workflows to better match your company’s branding and user preferences. However, the customization is limited — you can change colors for modules like Leave, Regularisation, etc., but full UI redesigns are not supported. You can also rearrange important cards in the Admin portal based on your requirements.

Question 13

How do I provide feedback on ZFour HRMS features?

Accepted Answer

You can provide feedback via the ZFour support portal, directly through your account manager, or during regular customer feedback sessions.

Question 14

Does ZFour provide training for using the system?

Accepted Answer

Yes, ZFour offers comprehensive training sessions for new users, covering basic features to advanced functionality, either online or on-site.

For training videos: https://www.zfour.in/training-videos
(https://www.zfour.in/training-videos)
note: these video may change time to time as our portal upgrades

Question 15

Can my team suggest features they would like to see in ZFour?

Accepted Answer

Yes, we encourage feedback and feature suggestions from all users. Our product development team reviews these suggestions for future releases.

For providing anything please email us: feedback@zfour.in (feedback@zfour.in)

Question 16

How can ZFour help my business with ongoing support after the initial implementation?

Accepted Answer

ZFour doesn’t just implement HRMS and leave — we support your business continuously to ensure smooth operations, better productivity, and long-term success. Here’s how ZFour helps you even after the initial implementation:
1. Dedicated Customer Support: You get ongoing assistance from our support team for any issues, questions, or feature guidance. Whether it’s a login issue, attendance correction, or configuration help, our team is always available.
2. Regular Updates & New Features: ZFour constantly evolves. You receive updates, new modules, performance improvements, and security enhancements — all without disrupting your operations.
3. Employee Training & Onboarding Support: If you hire new HR personnel or managers, we provide training sessions so they can use the HRMS effectively. This ensures smooth onboarding at any stage.
4. Workflow Optimization: We help you refine attendance policies, leave structures, payroll settings, and automation workflows over time as your company grows or requirements change.
5. Customization Adjustments: Need UI changes, additional access controls, new approval flows, or module tweaks? ZFour offers ongoing customization (within allowed limits) to keep the system aligned with your business processes.
6. System Monitoring & Issue Resolution: We proactively monitor system performance and fix bugs, technical issues, or conflicts before they impact your team.
7. Seamless Integrations: As your business adopts new tools, we assist with integrating those platforms with ZFour — provided APIs are available.
8. Data Security & Compliance: We ensure that your HR data stays secure with the latest encryption, monitoring, and compliance updates. If regulations change (PF/ESI/Payroll rules), we help you stay compliant.
9. Scalability Support: Whether your workforce grows from 50 to 500 or you expand to multiple locations, ZFour configures the system to scale smoothly with your business.
In short, ZFour becomes your long-term HR technology partner — not just software. We stay with you every step of the way to ensure your HR processes remain efficient, compliant, and fully supported.

Question 17

What kind of customer support is available during holidays?

Accepted Answer

ZFour provides holiday support through email and chat for urgent issues, ensuring that critical queries are addressed promptly.

Whenever a company gets onboarded to ZFour HRMS, we create a dedicated WhatsApp group for quick and easy communication. If you face any critical issue (something that can cause business loss) during holidays or off-hours, you can directly message in that group.
You can also Contact /WhatsApp us at: +91 99108 24136
If your issue is not resolved in a timely manner, please raise a concern at: support@zfour.in()

Question 18

Is there a community forum where I can interact with other ZFour users?

Accepted Answer

Yes, ZFour has a community forum where users can share tips, best practices, and feedback, as well as learn from others’ experiences.

Question 19

How does ZFour handle feature updates or system upgrades?

Accepted Answer

ZFour regularly updates the system with new features and enhancements. Clients are notified in advance, and updates are rolled out with minimal disruption.

Question 20

Can ZFour’s support team assist with data migration?

Accepted Answer

Yes, our support team offers full assistance with data migration, ensuring a smooth transition from your previous system to ZFour HRMS.

Question 21

How does ZFour ensure customer satisfaction?

Accepted Answer

ZFour is committed to customer satisfaction by providing prompt responses, regular updates, transparent communication, and a user-friendly interface.

Question 22

Can ZFour handle multi-location or multi-country operations?

Accepted Answer

Yes, ZFour is designed to handle multi-location and multi-country operations, with features supporting local compliance, tax regulations, and languages.

Question 23

How can ZFour help businesses scale as they grow?

Accepted Answer

ZFour’s scalable architecture allows businesses to add new users, departments, or locations easily, supporting growth without compromising on performance.

Question 24

Does ZFour offer mobile support for customer service?

Accepted Answer

Yes, ZFour provides mobile access to the support portal and allows customers to track and manage tickets on the go through the mobile app.

For support email us to: support@zfour.in (support@zfour.in)or Contact: +91 99107 94330

Question 25

How does ZFour handle security concerns raised by customers?

Accepted Answer

ZFour prioritizes security with encrypted data, secure access control, and regular audits to ensure compliance with industry standards and regulations.

We are ISO/IEC 27001 & ISO 9001 certified. For more information read Data Protection.(https://www.zfour.in/data-protection)

Question 26

Can I track the status of my support requests?

Accepted Answer

Yes, ZFour provides real-time tracking of support requests through the customer portal, so you can monitor progress and updates. We will also create WhatsApp group for quick updation.

If you're already onboarded with ZFour HRMS then
 • Email: onboarding@zfour.in(onboarding@zfour.in)
 • Contact: +91 98101 56938

Question 27

Can I suggest improvements to the ZFour platform?

Accepted Answer

Absolutely! We value suggestions for improvement. You can submit your ideas through our feedback form or directly to your account manager.

Question 28

How does ZFour gather feedback from clients?

Accepted Answer

ZFour conducts regular surveys, focus groups, and client interviews to gather feedback and understand areas for improvement.

Question 29

Is ZFour’s customer support available in multiple languages?

Accepted Answer

Yes, ZFour offers support in multiple languages to assist clients worldwide.

Question 30

How often do you release new features or updates for ZFour?

Accepted Answer

ZFour releases regular updates, including new features, enhancements, and security improvements. You’ll be notified ahead of time.

Question 31

Can I request specific customizations to the ZFour platform?

Accepted Answer

Yes, we offer bespoke customizations based on your business needs. Our development team will work with you to implement these features.

Question 32

What happens if I encounter a bug in ZFour?

Accepted Answer

If you encounter a bug, simply contact our support team, and we’ll prioritize a quick resolution.

Question 33

How do I report an issue or get help from ZFour?

Accepted Answer

You can report issues or request assistance through the ZFour support portal, email, or directly by calling our helpdesk.

Question 34

Does ZFour offer integration support for third-party tools?

Accepted Answer

Yes, ZFour provides full integration support for popular HR, payroll, and accounting tools, ensuring seamless data flow between systems.

Question 35

Can I create a customized help desk system within ZFour?

Accepted Answer

Yes, ZFour allows businesses to customize the help desk system to better align with their internal support workflows.

Question 36

Can I get help with troubleshooting system errors in ZFour?

Accepted Answer

Yes, ZFour’s dedicated technical support team is available to assist with troubleshooting and resolving any system errors.

Question 37

Can ZFour provide an API for custom integrations?

Accepted Answer

Yes, ZFour offers API access to allow businesses to integrate custom systems and applications seamlessly.

Question 38

How can I ensure that ZFour is used effectively across my organization?

Accepted Answer

ZFour offers onboarding, training, and ongoing support to ensure successful adoption and effective use of the system.

Question 39

What resources are available for learning how to use ZFour?

Accepted Answer

ZFour offers a knowledge base, webinars, training sessions, and tutorials to help users maximize the platform’s potential.

Question 40

How can I suggest new features for ZFour?

Accepted Answer

You can submit feature requests through the ZFour support portal or via your account manager for consideration.

Question 41

Does ZFour offer dedicated customer support for enterprise clients?

Accepted Answer

Yes, ZFour provides dedicated account managers and priority support for enterprise-level clients.

Question 42

Does ZFour offer performance reports for HR teams?

Accepted Answer

Yes, ZFour provides HR teams with performance reports that track support tickets, issue resolution times, and customer satisfaction metrics.

Question 43

Can ZFour support client-specific SLA agreements?

Accepted Answer

Yes, ZFour can customize Service Level Agreements (SLAs) for different clients to ensure timely and efficient support.

Question 44

How does ZFour handle feature requests from clients?

Accepted Answer

Feature requests are reviewed regularly, and the development team prioritizes them based on client demand, feasibility, and impact.

Question 45

What is ZFour’s approach to customer feedback?

Accepted Answer

ZFour values customer feedback and actively uses it to improve the platform, enhance features, and resolve any issues that may arise.

Question 46

Can ZFour provide training sessions for new features?

Accepted Answer

Yes, ZFour offers training sessions to help clients understand and implement new features effectively.

Question 47

How does ZFour maintain communication with clients about system updates?

Accepted Answer

ZFour communicates system updates through email, the support portal, and the user dashboard to ensure clients are always informed.

Question 48

What happens if I need to upgrade or change my ZFour plan?

Accepted Answer

You can easily upgrade or change your plan by contacting your account manager, who will assist you in making the transition smoothly.

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