Question 1

What is the ZFour Help Desk feature?

Accepted Answer

ZFour Help Desk is a centralized ticketing and support system designed to manage employee queries, issues, and requests efficiently.

Question 2

Who can raise tickets in ZFour Help Desk?

Accepted Answer

All employees, managers, and HR personnel can raise tickets related to HR, payroll, IT, facilities, and more.

Question 3

How do employees raise a ticket?

Accepted Answer

Employees can raise tickets via the self-service portal, mobile app, or email integration.

Question 4

Can tickets be raised anonymously?

Accepted Answer

Depending on company policy, ZFour supports anonymous ticket submission to encourage reporting sensitive issues.

Question 5

What types of tickets can be created?

Accepted Answer

Tickets can cover a wide range such as payroll discrepancies, leave approvals, IT support, asset requests, policy clarifications, and grievance reporting.

Question 6

Can tickets be categorized and tagged?

Accepted Answer

Yes, tickets are categorized and tagged for easy sorting and prioritization.

Question 7

How does ticket prioritization work?

Accepted Answer

Tickets can be marked with priority levels like low, medium, high, or urgent to ensure critical issues are addressed first.

Question 8

Can tickets be assigned to specific HR or support team members?

Accepted Answer

Absolutely. Tickets can be assigned manually or automatically based on category or workload.

Question 9

Is there a way to track ticket status?

Accepted Answer

Yes, users and managers can track tickets through statuses such as Open, In Progress, Pending, Resolved, and Closed.

Question 10

Can employees communicate with support agents through tickets?

Accepted Answer

Yes, tickets support threaded communication, allowing back-and-forth messaging and attachment sharing.

Question 11

Does ZFour Help Desk send notifications?

Accepted Answer

Yes, automatic notifications update users on ticket creation, status changes, comments, and resolutions.

Question 12

Does ZFour Help Desk send notifications?

Accepted Answer

Yes, automatic notifications update users on ticket creation, status changes, comments, and resolutions.

Question 13

Can tickets be reopened if the issue persists?

Accepted Answer

Yes, users can reopen tickets if they believe the problem is not fully resolved.

Question 14

Is there a knowledge base linked to the Help Desk?

Accepted Answer

ZFour can integrate a knowledge base to provide self-help articles reducing repetitive tickets.

Question 15

Can tickets be escalated?

Accepted Answer

Yes, tickets not resolved within SLA can be automatically escalated to higher authorities.

Question 16

How does ZFour ensure SLA compliance?

Accepted Answer

The system tracks ticket response and resolution times, alerting managers to SLA breaches.

Question 17

Are there customizable workflows for ticket handling?

Accepted Answer

Yes, organizations can configure workflows including approvals, escalations, and closures.

Question 18

Can managers generate reports on ticket metrics?

Accepted Answer

Yes, detailed analytics on ticket volume, resolution times, team performance, and user satisfaction are available.

Question 19

Does ZFour provide dashboards for Help Desk overview?

Accepted Answer

Interactive dashboards display key metrics and trends for real-time monitoring.

Question 20

Is mobile access available for the Help Desk?

Accepted Answer

Yes, employees and support staff can manage tickets via mobile apps.

Question 21

Can tickets be linked to employee profiles?

Question 22

Does ZFour support multi-language Help Desk?

Question 23

Can tickets be exported for offline analysis?

Question 24

How does ZFour handle data privacy in Help Desk?

Question 25

Can external vendors or IT teams access the Help Desk?

Question 26

Does ZFour support SLA definitions per ticket category?

Question 27

Are templates available for common ticket types?

Question 28

Can users attach files to tickets?

Question 29

How is duplicate ticketing managed?

Question 30

Can supervisors monitor their team’s ticket workload?

Question 31

Does ZFour provide customer satisfaction surveys after ticket closure?

Question 32

Can tickets be escalated based on user feedback?

Question 33

Is there integration with email systems?

Question 34

Can tickets be created via chatbots or AI assistants?

Question 35

Does ZFour allow bulk ticket import?

Question 36

How does ZFour Help Desk improve HR efficiency?

Question 37

Can Help Desk tickets be linked to asset or inventory records?

Question 38

Are there user roles with different Help Desk access levels?

Question 39

Can tickets have custom fields?

Question 40

Does ZFour support multi-department ticket routing?

Question 41

Can unresolved tickets generate alerts?

Question 42

Does ZFour offer multilingual customer support?

Question 43

Can users view historical ticket trends?

Question 44

Are Help Desk actions auditable?

Question 45

Can Help Desk integrate with other HRMS modules?

Question 46

Does ZFour Help Desk support SLA penalties?

Question 47

Can tickets be prioritized automatically?

Question 48

Is there a knowledge base integration for self-service?

Question 49

Can tickets be linked to projects or initiatives?

Question 50

How does ZFour Help Desk enhance employee experience?

Question 51

Is training available for Help Desk users?

Question 52

How can I track all current hiring processes within the company?

Accepted Answer

Zfour HRMS provides a centralized Recruitment Dashboard where admins can view all active job openings, ongoing hiring stages, assigned HRs, and applicant progress. With real-time updates and filters, you can track the status of every job post and its applicants without juggling spreadsheets or emails.

Question 53

Can I see how many applications are received for each job opening?

Accepted Answer

Absolutely! Under each job listing in Zfour’s Recruitment Panel, you'll find a detailed count of all applications received. You can also view applicant details, source of application, and their current stage in the hiring process. This helps in analyzing job performance and applicant volume effectively.

Question 54

How does Zfour HRMS help streamline the hiring stages for each candidate?

Accepted Answer

Zfour allows you to define and customize hiring stages — such as Resume Screening, Technical Round, HR Interview, Final Interview, and Offer Rollout. Each applicant moves through these stages with a simple drag-and-drop or status update, giving admins and HRs complete visibility into where each candidate stands.

Question 55

Is it possible to track which HR handled the hiring process for a candidate?

Accepted Answer

Yes! Every applicant’s profile clearly shows the HR assigned to them along with timestamps and action logs. This helps maintain accountability and also provides a record of who initiated, progressed, or finalized the hire.

Question 56

Can I view the department and reporting manager for which a candidate is hired?

Accepted Answer

Definitely. Once a candidate is marked as "Hired," Zfour automatically links them to their designated department, reporting manager, and team lead. This ensures seamless integration with the HR and team setup, avoiding confusion post-onboarding.

Question 57

How do I accept or reject applicants directly within the system?

Accepted Answer

Zfour HRMS provides simple "Accept" and "Reject" buttons with comment boxes for each applicant. Admins can approve or reject with notes, and the system updates the candidate status in real-time. Rejected applicants can also be archived or reconsidered later with just a click.

Question 58

Does Zfour maintain a history of applicant progress and decisions?

Accepted Answer

Yes. Every action—be it stage updates, interview feedback, rejection reasons, or HR assignments—is logged in the applicant’s timeline. This complete activity history provides full transparency and helps during audits or revisiting past hiring decisions.

Question 59

Can I assign job postings and applicant reviews to specific HR team members?

Accepted Answer

Zfour allows admins to assign roles for every job opening. You can designate which HRs will manage the job post, screen applicants, conduct interviews, and finalize hiring. This promotes ownership and ensures responsibilities are clearly distributed.

Question 60

How does Zfour HRMS help reduce hiring delays and communication gaps?

Accepted Answer

With integrated notifications, role-based dashboards, applicant tagging, and hiring timelines, Zfour ensures everyone involved is on the same page. Automated reminders, status updates, and centralized notes eliminate back-and-forth and reduce hiring delays.

Question 61

Can I analyze and report recruitment performance within Zfour?

Accepted Answer

Yes. Zfour provides recruitment analytics — showing metrics like time-to-hire, offer acceptance rates, HR-wise hiring performance, and department hiring trends. These insights help HR leaders make data-driven decisions and continuously improve the recruitment strategy.

Question 62

How does ZFour HRMS simplify job posting?

Accepted Answer

ZFour enables you to create and publish job openings quickly with detailed descriptions, qualifications, and requirements—streamlining your hiring outreach.

Question 63

Can I post jobs across multiple platforms through ZFour?

Accepted Answer

Yes, ZFour supports multi-channel job postings, allowing your vacancies to reach wider audiences efficiently.

Question 64

How does ZFour handle resume shortlisting?

Accepted Answer

ZFour automates resume screening using keyword matching and filters, helping you identify the most qualified candidates faster.

Company Help Desk Management

Resolve any issues within days with help desk management system

Check created tickets

Check Tickets

Keep in track of the tickets created and who is resolving the ticket in how many days and many more.

Check Status

Check details ticket status

User or admin can check subject created, who is assign to, details and many more. User can also rate the ticket.

Create ticket subject

Ticket Subject

Create ticket subject as per user or admin, add their subject name, assigned user, escalation level and deadline to resolve the ticket.

More reason to choose Zfour HR

Payroll & Compliance

Automated salary processing

Tax deductions

Salary slips & Incentives

Recruitment & Onboarding

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Resume Shortlisting

Applicant Tracking

Reports & Analytics

HR insights

Workforce planning

Overall analytics

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