ZFour Help Desk is a centralized ticketing and support system designed to manage employee queries, issues, and requests efficiently.

All employees, managers, and HR personnel can raise tickets related to HR, payroll, IT, facilities, and more.

Employees can raise tickets via the self-service portal, mobile app, or email integration.

Depending on company policy, ZFour supports anonymous ticket submission to encourage reporting sensitive issues.

Tickets can cover a wide range such as payroll discrepancies, leave approvals, IT support, asset requests, policy clarifications, and grievance reporting.

Yes, tickets are categorized and tagged for easy sorting and prioritization.

Tickets can be marked with priority levels like low, medium, high, or urgent to ensure critical issues are addressed first.

Absolutely. Tickets can be assigned manually or automatically based on category or workload.

Yes, users and managers can track tickets through statuses such as Open, In Progress, Pending, Resolved, and Closed.

Yes, tickets support threaded communication, allowing back-and-forth messaging and attachment sharing.

Yes, automatic notifications update users on ticket creation, status changes, comments, and resolutions.

Yes, automatic notifications update users on ticket creation, status changes, comments, and resolutions.

Yes, users can reopen tickets if they believe the problem is not fully resolved.

ZFour can integrate a knowledge base to provide self-help articles reducing repetitive tickets.

Yes, tickets not resolved within SLA can be automatically escalated to higher authorities.

The system tracks ticket response and resolution times, alerting managers to SLA breaches.

Yes, organizations can configure workflows including approvals, escalations, and closures.

Yes, detailed analytics on ticket volume, resolution times, team performance, and user satisfaction are available.

Interactive dashboards display key metrics and trends for real-time monitoring.

Yes, employees and support staff can manage tickets via mobile apps.

Yes, ticket histories are associated with employee records for comprehensive tracking.

Yes, it supports multiple languages to accommodate diverse workforces.

Yes, tickets and reports can be exported in formats like CSV, Excel, or PDF.

It implements strict access controls, encryption, and compliance with data protection regulations.

Yes, third-party collaborators can be granted controlled access.

Yes, different SLAs can be set based on ticket type or priority.

Yes, predefined templates speed up ticket creation for recurring issues.

Yes, attachments like screenshots, documents, or logs can be uploaded.

ZFour identifies and merges duplicates or alerts users to existing similar tickets.

Yes, managers can view individual and team ticket loads and performance.

Yes, automated feedback requests help measure support quality.

Yes, dissatisfied users can trigger escalations for unresolved issues.

Yes, tickets can be created and updated via email.

ZFour supports integration with AI tools for conversational ticket creation.

Yes, bulk ticket uploads are possible for migration or batch issues.

By centralizing requests and automating workflows, it reduces manual tracking and accelerates resolutions.

Yes, tickets related to assets are linked to asset management modules.

Yes, role-based access ensures users see only relevant tickets and actions.

Yes, organizations can add fields tailored to their processes.

Yes, tickets can be routed to different departments based on category.

Yes, reminders and alerts notify stakeholders about pending tickets.

Support teams can operate in multiple languages, enhancing global service.

Yes, historical data analysis helps identify recurring problems.

Yes, detailed logs track all ticket activities for accountability.

Yes, seamless integration with payroll, attendance, and asset modules enriches support data.

Organizations can define penalties or notifications for SLA violations.

Yes, based on keywords or category, tickets can be auto-prioritized.

Yes, users can access FAQs and articles to resolve issues without tickets.

Yes, tickets can be associated with specific projects for context.

By providing a transparent, responsive support channel, it builds trust and satisfaction.

Yes, ZFour offers training and support resources for both users and administrators.

Zfour HRMS provides a centralized Recruitment Dashboard where admins can view all active job openings, ongoing hiring stages, assigned HRs, and applicant progress. With real-time updates and filters, you can track the status of every job post and its applicants without juggling spreadsheets or emails.

Absolutely! Under each job listing in Zfour’s Recruitment Panel, you'll find a detailed count of all applications received. You can also view applicant details, source of application, and their current stage in the hiring process. This helps in analyzing job performance and applicant volume effectively.

Zfour allows you to define and customize hiring stages — such as Resume Screening, Technical Round, HR Interview, Final Interview, and Offer Rollout. Each applicant moves through these stages with a simple drag-and-drop or status update, giving admins and HRs complete visibility into where each candidate stands.

Yes! Every applicant’s profile clearly shows the HR assigned to them along with timestamps and action logs. This helps maintain accountability and also provides a record of who initiated, progressed, or finalized the hire.

Definitely. Once a candidate is marked as "Hired," Zfour automatically links them to their designated department, reporting manager, and team lead. This ensures seamless integration with the HR and team setup, avoiding confusion post-onboarding.

Zfour HRMS provides simple "Accept" and "Reject" buttons with comment boxes for each applicant. Admins can approve or reject with notes, and the system updates the candidate status in real-time. Rejected applicants can also be archived or reconsidered later with just a click.

Yes. Every action—be it stage updates, interview feedback, rejection reasons, or HR assignments—is logged in the applicant’s timeline. This complete activity history provides full transparency and helps during audits or revisiting past hiring decisions.

Zfour allows admins to assign roles for every job opening. You can designate which HRs will manage the job post, screen applicants, conduct interviews, and finalize hiring. This promotes ownership and ensures responsibilities are clearly distributed.

With integrated notifications, role-based dashboards, applicant tagging, and hiring timelines, Zfour ensures everyone involved is on the same page. Automated reminders, status updates, and centralized notes eliminate back-and-forth and reduce hiring delays.

Yes. Zfour provides recruitment analytics — showing metrics like time-to-hire, offer acceptance rates, HR-wise hiring performance, and department hiring trends. These insights help HR leaders make data-driven decisions and continuously improve the recruitment strategy.

ZFour enables you to create and publish job openings quickly with detailed descriptions, qualifications, and requirements—streamlining your hiring outreach.

Yes, ZFour supports multi-channel job postings, allowing your vacancies to reach wider audiences efficiently.

ZFour automates resume screening using keyword matching and filters, helping you identify the most qualified candidates faster.

Absolutely. Recruiters can review automated shortlists and refine selections based on experience, skills, and other criteria.

Applicant Tracking System (ATS) in ZFour monitors candidates’ progress through each recruitment stage—from application submission to interview and final offer.

Yes, ZFour facilitates seamless collaboration and communication between recruiters, hiring managers, and interviewers.

Yes, candidates receive timely status updates and notifications, enhancing their application experience.

Once selected, new hires are smoothly transitioned into onboarding workflows with task assignments, document collection, and orientation scheduling.

Yes, ZFour allows customization of recruitment stages, approval flows, and onboarding checklists to match your company’s processes.

Yes, comprehensive reports on time-to-hire, source effectiveness, candidate pipeline, and hiring trends help optimize recruitment strategies.

The first step is to add your company details and create branches to define the locations where your organization operates.

Go to the "Departments" section under the Admin Panel, click "Add Department", and enter the department name and details. This helps structure your organization efficiently.

Yes, you can create multiple shift patterns under the "Shift Setup" section. These shifts can be assigned per department, per team, or even per employee.

In the "Calendar Setup" module, you can mark holidays, working Saturdays, company events, and region-specific off-days based on branch locations.

Absolutely! Use the "Team Setup" section to form teams under departments. Assign team leads, roles, and members as per project or function.

Go to "Leave Setup", where you can define leave types (Casual, Sick, Earned, etc.), set quotas, carry-forward rules, and approval workflows.

Yes, during the employee onboarding process, you can assign them to a specific branch, department, team, and shift.

Yes, Zfour HRMS allows flexibility in customizing the onboarding steps, modules, and workflows according to your HR policy.

Yes, Zfour HRMS supports bulk import using Excel or CSV files to quickly upload employee details, department mappings, and more.

Yes, Zfour HRMS provides an onboarding checklist/dashboard showing what steps are completed and what’s pending—ensuring smooth and complete setup.