Refund & Cancellation Policy

1. Billing and Subscription Terms

Where there is a conflict between general information on the ZFour HRMS website and an executed Order Form, the Order Form prevails. All applicable taxes, including GST, are charged as per applicable law.

2. Free Trial

Where a free trial is offered, its duration and eligibility will be communicated at registration, and may be subject to:

• Employee or user limits
• Feature and usage limitations
• Verification requirements
• Other conditions communicated at sign-up

A free trial does not obligate you to purchase a paid subscription. Access may be restricted at the end of the trial if you don't activate a paid plan; any paid subscription that follows is governed by the applicable Order Form.

3. Cancellation of Subscription

You may request cancellation any time by contacting ZFour HRMS through the official support, accounts, or customer-management channel.

4. Refund Policy

5. Circumstances Where a Refund May Be Considered

6. Non-Refundable Charges

Unless otherwise agreed in writing or required by law, the following are generally non-refundable once the related service or activity has commenced.

7. Upgrading a Subscription

You may request an upgrade to a higher ZFour HRMS plan at any time, subject to commercial terms. Where pro-rata applies, the additional amount is calculated from the difference between plans, user count, and remaining subscription period — communicated via invoice or Order Form, with applicable taxes charged separately.

8. Downgrading a Subscription

• Downgrades generally take effect from the start of the next billing / renewal period.
• You may continue using your existing plan until the current paid period ends.
• Downgrading does not automatically entitle you to a refund for the unused portion of the current period.

9. Adding or Removing Employees / Users

Users can be added during your subscription per the applicable plan and Order Form; additional users are charged accordingly. Removing users during an active billing period does not automatically entitle you to a refund for amounts already paid — any adjustment is governed by your Order Form.

10. Subscription Renewal

11. Cancellation Due to Non-Payment

If an invoice isn't paid within the agreed period, Zfour Technology Private Limited may:

• Issue payment reminders
• Restrict certain account functionality
• Suspend access to ZFour HRMS
• Terminate the subscription per the applicable agreement

Suspension or termination for non-payment does not waive your obligation to pay amounts already due.

12. Effect of Cancellation or Expiry

• Your subscription won't renew once cancellation is successfully processed.
• Paid functionality may continue until the end of the paid period, unless suspended earlier.
• Outstanding invoices and payment obligations remain due.
• Data is handled per the Terms of Service and Privacy Policy — request any export within the retention period.

13. How to Request a Refund

Send refund or billing-related requests to the ZFour HRMS Accounts & Support Team.

Please include:

14. Refund Review

15. Refund Processing

Approved refunds are generally initiated to the original payment method, where technically and legally possible, within 7–10 business days after approval. Time to reflect in your account varies by bank, gateway or card issuer.

16. Taxes and GST

All applicable taxes, including GST, are handled per applicable tax law. Where a refund is approved, tax treatment may require a credit note or other documentation — the final refund amount may differ from the gross amount originally paid.

17.Enterprise & Custom Commercial Agreements

Enterprise customers or those with separately negotiated arrangements may be subject to specific provisions in a Master Service Agreement, Order Form, Statement of Work, Purchase Order, or Subscription Agreement. Where such an agreement conflicts with this Policy, the specific written agreement prevails to the extent of the conflict.

18. Exceptional Circumstances

Zfour Technology Private Limited may, at its discretion, consider exceptional refund or credit requests outside this Policy's standard provisions. An exception granted in one case doesn't create an obligation or precedent for future cases, and nothing here restricts rights that cannot legally be excluded under applicable law.

19. Changes to This Policy

This Policy may be updated to reflect changes in products, pricing, billing practices, operations, or legal requirements. The updated version displays its Effective and/or Last Updated date; material changes may also be communicated by email, account notice, or website update.

20. Contact Us